PageScope Mobile offers the following functions:

• It enables you to print to KONICA MINOLTA printing devices from your iPhone/iPad/iPad2/iPod touch.
• It also allows you to upload scanned data using KONICA MINOLTA Multifunction Printers, to your iPhone/iPad/iPad2/iPod touch.

For further details, please reference information of this application on the App Store or the PageScope Mobile’s Help.

You can download this application from the App Store at no cost.
You can access the App Store from iTunes on your PC or activate the App Store application on iPhone/iPad/iPad2/iPod touch. After you have successfully reached the App Store, use the term of  “KONICA MINOLTA” or “PageScope Mobile” to search for this App. You should be able to find this application.

The procedures of how to use PageScope Mobile are explained in more detail in the application’s Help menu.
Tap the question mark (“?”) on the screen and reference “Help” information that appears.

PageScope Mobile supports the following devices*:

• iPhone 4, iPhone4S, iPhone5, 5s, 5c, iPhone 6, 6Plus
• iPad2, iPad (3rd generation), iPad (4th generation), iPad Air, iPad Air2
• iPod touch (4th generatioin)
• iPod touch (5th generation)
• iPad mini, iPad mini2, iPad mini3

(*)PageScope Mobile's camera function is not supported on the iPad

Models 

• iPhone4, iPhone4S, iPhone5, 5s, 5c, iPhone 6, 6Plus 
• iPad2, iPad(3rd generation), iPad(4th generation), iPad Air, iPad Air2
• iPod touch（4th generation）, iPod touch(5th generation)
• iPad mini, iPad mini2, iPad mini3

 Versions

• iPhone4: iOS7.0/iOS7.1
• iPhone 4S, 5, 5s, 5c: iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPhone6, 6Plus： iOS8.0/iOS8.1
• iPod touch: iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPod touch(5th generation)：iOS6.0/iOS6.1/ iOS7.0
• iPad2: iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPad(3rd generation): iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPad(4th generation): iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPad Air: iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPad mini / iPad mini2: iOS7.0/iOS7.1/iOS8.0/iOS8.1
• iPad mini3 : iOS8.0/iOS8.1
• iPad Air2 : iOS8.0/iOS8.1

The PageScope Mobile supports the following Multifunction Printers. We cannot guarantee the operations of any other Multifunction Printers/Printers that are not listed below (some devices may not be available in your area):

Complete list of supported devices

PageScope Mobile supports the optional settings listed below. 

Since the release of Ver 2.0, the following optional settings are displayed only when they are available in the selected Multifunction Printers.

• Copies
• Print type (version 3.0 or later)
• Collate
• Offset
• Select colour (version 3.0 or later)
• Staple
• Punch
• Colour settings (version 3.0 or later)
• N-up (version 2.0 or later)
• Input tray
• Print range (version 2.0 or later)
• Output method

PageScope Mobile does not support WebDAV that uses SSL., only WebDAV and NON SSL.

PageScope Mobile does not support a Wildcard search.

When some characters are not printed correctly, set [Print non-ASCII char.] ON.
[Settings] > [E-mail Settings] > [Print non-ASCII char.] = ON

Text files cannot be printed or displayed.

You will not be able to specify the paper size. Documents will be printed on the paper size that was set in the Multifunction Printer as the default.

Bookmarks that were created in Safari cannot be imported to PageScope Mobile. Furthermore, bookmarks that were created in PageScope Mobile cannot be used in other applications.

The PageScope Mobile's Web function enables you to keep the information of a previously displayed web page so that  the web page will be displayed the next time the Web function is accessed.

For iPhone 3GS, images become grainy when they are enlarged to match the size of the paper. Therefore, images are printed without being enlarged.
For devices other than iPhone 3GS, images are enlarged to A4 or Letter-sized sheets and printed. Paper sizes can be set from “Default Paper Size” of “Other Settings”.

You will not be able to print on paper sizes other than A4 or Letter.

"You cannot import the contents from your standard Mail application of iOS into PageScope Mobile.
Follow the procedures below to set your Mail in the PageScope Mobile.
Please set your Mail directly in the PageScope Mobile application by following the procedures below:
[Settings] > [E-mail Settings] > [Add account…]"

The following file formats can be viewed and printed. However, certain files only apply to printing.

• JPEG, GIF, BMP, PNG
• PDF 1.4, 1.5, 1.6, 1.7 (i-Option LK-102 License Kit is required to print PDF files with passwords)
• Compact PDF (PDF1.4)
• TIFF 6.0 (only zipped Colour TIFF files can be printed)
• DOCX, XLSX, PPTX (only applies to multifunction printers that support DOCX, XLSX, PPTX direct printing)

* There may be instances when scanned PPTX files using Konica Minolta multifunction printers may not be properly displayed. However, these files can be printed.

The following file formats are only for printing and cannot be viewed.

• XPS

The following file formats can only be viewed and cannot be printed. There may be occasions where certain files may not be displayed properly.

• DOC, XLS, PPT

Also, the following files can neither be displayed nor printed.

• Encrypted PDF files with 256-bit AES
• Some encrypted PDF files
• Office documents with password

You can import data to My Documents by using the [Open in…] function.
The following is an example of importing data from an Email application that is standard on the iPad/iPhone/iPod touch:

1) Long-tap  the attached file icon within the email message.
2) Tap [Open in…]. A list of supporting applications will appear.
3) Select [PS Mobile] from the list.
4) The attachment will be imported into the PageScope Mobile application.
After importing the file, you can select either [Open] or [Direct Print].
Please make your selection by following the procedures below:
[Settings] > [Other Settings] > [Open In Action]

The obtained file will be saved in My Documents.
PageScope Mobile files cannot be opened in other applications.

All files and settings inside My Documents will be deleted when PageScope Mobile is deleted.
Please be aware that lost data will not be recovered even if the application is re-installed.
Contents inside the Photo album will remain.

PageScope Mobile cannot be updated to version 3.1and above in iOS versions before iOS 4.3.To use the PageScope Mobile, be sure to install the application after updating the iOS version to iOS 5.0 and above.

Konica Minolta, Inc. ("KMI") requests your contribution to data collection through the use of Google Analytics, which tracks your usage of this application for the purpose of improving the quality of KMI's product offerings. Browser's "Cookies" will be utilized for data collection. Such data collection will not be used for communication purposes outside of improving the quality of KMI's product offerings. 

By tapping "ON", you agree to cooperate in his/her data collection process for quality improvement. You can change this setting by accessing Settings > Other Setting and then tapping [Send Utilization Status] in [Settings] > [Other Settings] 

You can adjust the settings in “Print Settings”.

Please make sure that settings are as follows:

• Select colour: Full colour = Colour print
• Select colour: Greyscale = Monochrome print

To delete the files that are saved in My Documents, follow the procedures below:

• Swipe the list of the file name (slide your finger on the item that you have selected).
• A delete button will appear. Tap the delete button and that file will be deleted.

Email Attachments that were received in the mail function can be saved.
A Save button will appear by pressing the attachment file name (keep pressing until Save button appears). Tap the Save button and the attachment will be saved.
However, the Save button will not appear for files with formats that are not supported by My Documents.

When the  Scan function is accessed from the Home screen, the following parameters can be set before initiating the scan.

Please note that only the scan parameters available on the selected MFP can be configured.

• Scan size
• Resolution
• Colour mode
• Original type
• File format
• Place document
• PDF settings

You cannot delete pictures from the PageScope Mobile.
Photographed images are saved inside the “Camera Roll” of photo albums that are standardized in iPhone/iPod touch.
Open the Camera Roll and display the relevant image. Then, tap the trash bin and select “Delete Photo”.

Although you can add unsupported devices, we cannot guarantee any Print operations with unsupported Printers and Multifunction Printers.

The colors of the printer icon indicate whether or not the printing device can be recognized by the Network. Printers with a green icon can be recognized. Printers with a grayed out icon cannot be recognized.
The shape of the printer icons indicate whether or not the printing device is registered as Favorite.  A Star icon indicates that the printing device is registered as Favorite.  When displaying the list of printers, the printing devices registered as Favorites will be listed preferentially at the top of the list.   You can register the printer favorite setting  of a printing device in the Print Settings screen of each printer. 

Follow the procedures below:

1) Open [WebDAV Scan] in the PageScope Mobile application and check the destination address. The destination address and port number will appear if you tap [WebDAV Scan] at the bottom of the screen (refer to “Screen-1”).
Caution: Do not close this screen until the scanned data has been imported in full.

2) Set the multifunction printer:

a) Press the [Fax/Scan] key on the multifunction printer.
b) Select the [Direct Input] tab and press [WebDAV]. The WebDAV Setting  screen will open.
c) Press [Host Name] and enter the address that is displayed for PageScope Mobile (refer to “Screen-2”).
d) Open the Detailed Settings screen by pressing [Detailed Settings] and enter the port number that is displayed in the PageScope Mobile application (refer to “Screen-3”).
e) Press [OK] and then complete the settings.

3) Start the scan.
Set the original to  the multifunction printer and press the [START] key.

You can use the multifunction printer’s Address Book function to store the IP address for easy access to the WebDAV Scan function if the IP address of your iPad/iPhone/iPod touch is fixed. This is most useful if you frequently use the same multifunction printer to scan to your iPad/iPhone/iPod touch. For further information, refer to the User Guide of your multifunction printer.

Follow the procedures listed below to save a ZIP file in My Document without decompressing the file.

1)  Long push the ZIP file icon.
Selection menu - [Save], [Open], [Cancel] will appear.
(For the iPad, only [Save] and [Open] will appear. Tap the screen outside the Selection menu area to cancel.)

2) Tap [Save] to save only the ZIP file in My Document.

The following two procedures are recommended:

1) Save the web page as a PDF in My Document, and then print a specified range of pages of the PDF.
Tap the icon on the right side of the displayed URL to save the web page as a PDF.

2) Display the area of the web page you wish to print and tap the icon to print.
Select [Displayed Area Only] on [Select print range].

Go back to the [Select Printer] screen and tap the button on the bottom left of the screen and update the printer information.

Configure the settings by following the procedures indicated below:

1) Tap the multifunction printer on the Printer Selection screen.
>> The Authentication screen that complies with the Authentication method configured in the multifunction printer will appear.
Please check with your System Administrator for information about which information must be entered.

2) Enter the Authentication information that is required.

Furthermore, if the Authentication Information settings cannot be obtained from the multifunction printer, you can configure the Authentication method manually.
Please check with your System Administrator for information about what is required.

The following 3 types of Authentication methods can be used for PageScope Mobile:

• Device (User Authentication, Account Track)
• External Server (Active Directory, etc.)
• Enhanced Server (PageScope Authentication Manager, etc.)

Also, PageScope Mobile does not support Authentication Methods that use data other than User Authentication information and Account Management information.

Follow the procedures below:

1) Display the list of the files in My Documents and tap [Edit] at the bottom of the screen.

2) Tap to select the file which you wish to move or rename.

3) Tap the Action icon and the available functions will be displayed.

• Upload to online storage: Copy the file into online storage
• Mail: Create an email with the file attached
• Rename: You can change the name of the file
• Move file: Move the file to another folder in My Documents
• Delete: Delete the file

Try either one of the following methods:

By using WebDAV Scan
1) In My Documents, move the scanned data to the folder where you would like to save it into.
2) Tap on the WebDAV Scan icon on the lower right side of the screen.
3) Send the scanned data from the MFP by following the instructions that appear on the top of the screen.

By using PULL Scan
1) Select the Scan button.
2) Configure the Scan settings as necessary and press the [Scan] button.
3) After Scan has been completed, the Scan image screen will appear. Tap the Save icon on the lower right side of the screen and move to the folder where you would like to save the scanned data. After moving to the appropriate folder, tap [Save].

You cannot designate specific Excel sheets to be printed.
When printing Excel documents, all sheets will be printed.

Follow the procedures indicated below:
1) Select [QR Code] in the Printer Select screen.
2) Point the camera at the QR Code so that it fits within the scanning area.
3) Scan the QR Code.
4) The MFP will be automatically registered from the scanned QR Code.

If the MFP did not register, please consult with the individual who set up the QR Code.

Follow the procedure indicated below.
1) Install the application, [PageScope My Print Manager Port for iPhone/iPad], if you have not installed it yet.
2) [Settings] > [Link APP Settings] > Set [Access the next App by pressing the Print button] to [ON]
3) Select a file that you want to print.
4) Press the Print icon.
5) [PageScope My Print Manager Port for iPhone/iPad] will be launched. Then, the print setting screen will be appeared.
6) Change the print setting as necessary. Then, tap [Print]. The print data will be spooled to [Page Scope My Print Manager] server.

The Proxy may be restricted.
There are occasions where corporate networks, etc. restrict communications that use protocols that are not specified. Therefore, communications with the Web Mail Server may be intercepted.
In this case, please contact your Network administrator.

When you try to display file formats not supported by PageScope Mobile such as XPS files (.xps), this message will appear. However, you will be able to print and send these files by mail. 

When you try to display file formats not supported by PageScope Mobile such as XPS files (.xps), this message will appear. However, you will be able to print and send these files by mail. 

When scanning from Multifunction Printers, if you set the save format to a Full Color TIFF format, there are times where the file may not be displayed properly. However, even under these circumstances, you will be able to print the file.E36
When importing scanned data (in full color) from Multifunction Printers, make sure to use either PDF or JPEG formats.
TIFF formats can be displayed properly in PageScope Mobile if you set the Color Mode to Gray Scale or Black.
The scanned Color TIFF file may display correctly if you update iOS to Ver.5.0 or above.

Emails can still be sent properly even if “?” is displayed.

Depending on the Email’s software, there are times when the email’s contents are displayed separately in many parts.
These Emails can be displayed properly in PageScope Mobile by forwarding the mail that was sent by the standard Email application of the iOS to yourself.

Depending on the Email’s software, the Email’s contents can be displayed separately in many parts, and, if the Email’s length exceeds a certain length (approximately over 100 lines), the later part of the email may be cut off.
Those Emails can be displayed properly in PageScope Mobile by forwarding the Email that was once sent by the standard email application of the iOS to yourself.

Version 2.0 and above enables you to print Emails with images, pictographs or  colored text (HTML mails). Please update your PageScope Mobile App  to Ver. 2.0 or above.

A part of web sites that use HTTPS may not be displayed properly.
A part of web sites that use pop-ups cannot be displayed.

“Default Paper Size” in the “Other Settings" menu  is only enabled when printing from the Web.

"It is possible that under certain conditions, the printer cannot be recognized by the Network.
Tap the name of the printer in the Print screen and display the screen to select printers. If the icon on the left side of the printer’s name is grayed out, the conditions are preventing the printer from being recognized by the Network. Please check the printer’s status from the printer’s operation panel.
If other printers are available, print by selecting a printer with a green icon next to its name. "

1) When printing PDF or XPS files, a warning may be displayed on the Multifunction Printer instructing you to print with a paper size that was set when the file was created.
Print by using relevant sized papers or use papers that is bigger than the size that was set when the file was created.
* Reduced Print of PDF and XPS files are not supported.

2) When printing from the Web’s print function, the paper size that was set in “Other Settings” of “Settings” will be used. Please be sure to use the relevant paper size.

"Operations become unstable when you open TIFF and PDF files with high resolutions and many pixels.
When importing scanned data from Multifunction Printers, we recommend that you set the resolution to 200dpi or 300 dpi on the Multifunction Printer."

Please check the following two items:

1) Are the multifunction printer and the iPhone/iPad/iPod touch on the same network?
PageScope Mobile uses Bonjour to find the Konica Minolta printing devices. The printing device and PageScope Mobile must be on the same subnet because Bonjour is a link local only discovery method. Please check the printing device’s IP address and the IP address that is set in your iPhone/iPad/iPod touch.
You can check the IP address in your iPhone/iPad/iPod touch from the [Scan] screen or by following these procedures:

[Settings] > [Wi-Fi] > (Name of network which was selected) > [IP Address]
If the network number of the IP address is not the same, you will not be able to find the device that you are searching for.
This phenomenon will occur if you are using a Wireless LAN Access Point in Router Mode.

2) Please check the setting of your printing device (Bonjour, SNMP, Read Community Name, etc.).
If you are still unable to find the device you are looking for, try your search once again by manually entering the IP address or DNS name.

Please check the following two items:

1) Is the [WebDAV Scan] screen of the PageScope Mobile application closed while the WebDAV Scan is being executed?
If you close the [WebDAV Scan] screen, the data will not be transferred.
Please do not close the [WebDAV Scan] screen until the process has been completed.

2) Are the multifunction printer and the PageScope Mobile on the same network?
Please check the multifunction printer’s IP address and the IP address that is displayed in the [WebDAV Scan] screen.
If the network number of the IP address is not the same, connections cannot be made.

This phenomenon will occur if you are using a Wireless LAN Access Point in Router Mode.
To prevent this from happening, use the Wireless LAN Access Point in Bridge Mode and make sure that the Wired and Wireless LANs (connected to the multifunction printer) are on the same network.

If [Chunk Transmission] is set to [Yes] when performing WebDAV Scan from Multifunction Printers, you will not be able finish WebDAV Scan properly.
Follow the procedures below and set [Chunk Transmission] to [NO].

[Administrator Settings] > [Network Settings] > [WebDAV Settings] >
[WebDAV Client Settings] > Set [Chunk Transmission] to [NO]

File names and folder names may be garbled when the names of compressed files and folders are created in a format other than ASCII or UTF-8.
In addition, the original file will be saved under another file name which will be newly created depending on the combination of the character code of file names and characters.
Tap [Edit] and change the names of files and folders.

When opening the following file types, there are times where the contents may not be displayed and the screen may appear white.

• Encrypted PDF files with 256-bit AES
• Some encrypted PDF files
• Files scanned in PPTX format from Konica Minolta multifunction printers
• Office documents with password

When device-dependent characters are used in the subject or message body of an e-mail, the content of the e-mail may not be displayed properly.

When printing an entire web page, more memory is required than printing only the displayed area of a web page.  When all available memory is used up, PageScope Mobile shuts down and the web page cannot be printed.  Close any open applications to free up memory.
If  you still are unable to print the entire web page after increasing the amount of free memory,
set [Print Low Resolution Mode] to [ON] and try again.

Follow the procedures below to set [Print Low Resolution Mode] to [ON]:
[Settings] > [Other Settings] >  Set [Print Low Resolution Mode] to [ON]

Web pages such as Google Maps change based on the operations performed by the user even though the URL does not change, therefore, printing "Entire Web Page" may not work as expected (such as web pages Ajax, JavaScript or animation GIF are used).
Select "Displayed Area Only" to print these pages.

URL is intact.  Web page content will vary depending on the time and user operation (information may not store correctly for printing the entire page; for example, pages using JavaScript, Ajax, Animated GIF).
Please select "Displayed Area Only" before saving.

Check the following three points:

1) Check to ensure i-Option is enabled.
The i-Option LK-102 License Kit is needed when printing encrypted PDF files from Konica Minolta multifunction printers using PageScope Mobile (the version of the LK-102 required will depend upon the MFP).

2) Check for jobs stored in the Encrypted PDF User Box.
When printing encrypted PDF files (PDF files with password), the encrypted files will not print automatically. Encrypted PDF files will be stored in the Encrypted PDF User Box of the device. Perform the steps necessary to print the jobs stored in the Encrypted PDF User Box.
Refer to the appropriate Scan User’s Guide for Encrypted PDF User Box operations.

3) Check to determine if print restrictions have been set in the PDF file.
Encrypted PDF files may be set with print restrictions. When opening the encrypted PDF after saving it in My Documents, a warning message appears: “You have not been granted permission to print this file.” This warning message will not appear if you use a password which
permits access to the print permissions of the encrypted PDF, which will allow you to
change the permission to enable printing.  However, an encrypted PDF that has been
set with print restrictions cannot be printed using the device.

In some instances PageScope Mobile does not support printing attributes that have been applied to an Office document.

Check the following 4 points:
1) Check the specified print range to ensure it is not set outside of the allowed range.
When entering a print range outside of the allowed range ([Print Settings] -> [Set Print Range]), the print operation will be performed normally, but nothing will be printed. Set the appropriate print range according to the number of pages in the document.

2) Check Secure Print to ensure it has not been selected as the Output Method.
When printing a document using Secure Print, the job will not be printed automatically. The job will be saved in the Secure Print User Box of the device.
Refer to the appropriate Printer User’s Guide for instructions regarding secure printing.

3) Check the file to ensure it is not an encrypted PDF file (a PDF with password).
Refer to the FAQ “When I try to print an encrypted PDF file from PageScope Mobile, the file does not print.” for instructions regarding how to print an encrypted PDF file.

4) Check the device to find out if conditions are preventing the device from accepting print jobs.
When an error occurs, the device may not accept print jobs.
In some cases, the devices (depending on the model) may not accept a print job while another print job is in progress.
Check the status of the device panel and try again.

When the Specify Page Range setting is ON, PageScope Mobile behaves according to the Printer Job Language's specification. The behavior will be as follows when both the Duplex and the Specify Page Range settings are ON at the same time.

• • Printing will start from an odd page.
    When the first page of the specified pages is to be printed is an even page, the printing will start from the previous page.
• • Printing will finish at an even page.
    When the last page of the specified pages is to be printed is an odd page, the following page of the specified page will be printed too. 

Depending on the devices, there are times where the previous/following page of the specified page range will be a blank sheet. However, even under these circumstances, the page layout will not be changed.

Depending on the printing devices, some file formats cannot be printed.
Please check the following:

1) DOCX, XLSX, PPTX can only be printed from the following devices.
Other devices do not support these file formats.

• bizhub C654/C754
• bizhub C554/C454/C364/C284/C224
• bizhub C754e/C654e
• bizhub C364e/C284e/C224e/C554e/C454e
• bizhub 754e/654e
• bizhub 554e/454e
• bizhub 364e/284e/224e
• bizhub 4750/4050

2) Printer information was not properly acquired.
Go back to the [Select Printer] screen and tap the button on the bottom left of the screen and update the printer information.

PageScope Mobile does not support the page range specification of the following multifunction printers:

• KONICA MINOLTA bizhub C35
• KONICA MINOLTA bizhub C25
• KONICA MINOLTA magicolor 4750DN
• KONICA MINOLTA bizhub 751/601
• KONICA MINOLTA bizhub 36
• KONICA MINOLTA bizhub C3110
• KONICA MINOLTA bizhub C3100P
• KONICA MINOLTA bizhub 4020/3320
• KONICA MINOLTA  bizhub 4750/4050

Please check the following settings in PageScope Mobile:
[Settings] > [Other Settings] > [Open In Action]

If File Input is performed using Open In, in a situation where [Print] is specified, Print will be performed directly without opening the file. This is the quickest method that will enable Print to be performed with the least amount of memory; this will be useful if you know the contents of the file.

If you would like to have the file’s contents displayed when File Input is performed by Open In, select [Open] under  [Open In Action].
Furthermore, if you would like to specify [Open] or [Print] every time Open In is executed, set [Confirm].

It requires much physical memory to print an e-mail.
When all available memory is used up, the PageScope Mobile App shuts down and the e-mail cannot be printed. Close any open applications to free up memory.

Please note that iPhone 3GS, iPad, iPod Touch have limited memory.

Also, when [Print non-ASCII char.] is ON, change [Print non-ASCII char.] to OFF and the e-mail may be printed. However, there are the following restrictions:

• Characters other than Latin1/Latin2 will appear blank when printed.
• • There are cases where the following e-mails cannot be printed even if you change [Print non-ASCII char.] to OFF, because [Print non-ASCII char.] will automatically be changed to ON when printing.
  • E-mails written using character codes used only for Japanese/Chinese/Korean.
• E-mails of which color of text and/or font size of text is/are changed. 
• E-mails in which an image(s) is/are embedded.
• E-mails created in HTML format.

Just after updating the printer information, the information may not have been properly acquired.
Tap the icon on the bottom left of the [Select Printer] screen and update the printer information.

It requires a significant amount of memory to save a Web page.
When all available memory is used up, PageScope Mobile shuts down.
Close any open applications to free up memory.
Please note that iPhone 3GS, iPad and iPod Touch have limited memory.

When you send Emails with Email file attachments from PageScope Mobile and those Emails are received in Microsoft Outlook, part of the name of the attached Email files may appear as "_"(Underscore).
Contents of these Emails can still be received properly even if part of the name of the Email attachments appear as "_".
Please rename the file name after receiving the Email or receive the Email in other Email programs (such as Thunderbird).

When you send Emails with Email file attachments from PageScope Mobile and those Emails are received in Microsoft Outlook, the attached Email file names may not be fully  displayed.
Contents of these Emails can still be properly received even if the attached Email file names are not fully displayed.  Please rename the  file attachment by adding an appropriate file extension after receiving the Email and opening the file attachment.
When you send Emails with Email file attachments to those who may receive the Email in Microsoft Outlook, shortened  file names (64 characters or less including extensions) are recommended.

It is possible that under certain conditions, the file might have not been uploaded properly from PageScope Mobile to iCloud.
From the device where you uploaded the file, move the file from iCloud to another place, and delete the file from iCloud.  Upload the file again.

Please check the error message:

• When the following appears: “An error occurred with the server connection. Download has been cancelled.”
  > This message indicates that the network may be experiencing a problem. Please check the network environment and connect again.
• When the following appears: “Your storage is almost full.”
  > This message indicates that there is not enough storage memory available. Please delete unnecessary files or increase the amount of memory available by purchasing additional storage capacity and perform the upload again.
• When the following appears: “A server error occurred.”
  > This message indicates that some sort of error occurred while uploading (e.g. characters that the online storage service does not support have been used in a file name). Please refer to the specification of the online storage service.

iOS supports file names with up to UTF-8(NFD) 255 bytes.
When a file name exceeds this limitation, the last part of the name may be garbled.
Please shorten the file name.

The authenticatiion method for Evernote has changed from the previous version (Ver 2.1).
Tap "Re-registration" and please re-register your Evernote account.

In addition, the authentication method used in Version 2.1 cannot be used after November 1, 2012.  If you plan to use Evernote, please update your PageScope Mobile App to Version 2.2 or later.

[Job Complete *] is displayed when the device cannot determine whether the sent Print Job has been completed successfully or is waiting for the user to process it.
If [Job Complete *] is displayed in the status result of Security or Authentication Print, the Print Job may be waiting for operations to be performed from the Multifunction Printer Panel. If that is the case, please perform operation on the panel of the relevant Multifunction Printer and process the Print job.

External Server Authentication cannot be performed when SSL is turned ‘OFF’ in TCP-Socket Settings of the Multifunction Printer’s Network Settings. Please turn SSL ‘ON’ in TCP-Socket Settings of the Multifunction Printer’s Network Settings.

The restriction for the job spooled to PageScope My Print Manager server  has not been set

When spooling the print data, please break them up into the small data.
When you try to spool them with the device's sleep mode, the spool will be suspended and the application will be forced to shut down.
While spooling them, please do not let the device go into the sleep mode.

Depending on the printing devices, there are cases that the encrypted PDF document that N-Up Combination has been set cannot be printed. In this case, please press [Print] without setting [N-Up]

Depending on the printing devices, the staple position may be in the wrong place if you set [N-Up] and [Staple] at the same time.

Depending on the printing devices, there are cases that [Proof Print] cannot be carried out when printing an email text. In this case, please print it in PDF format or print it as [Print] not [Proof Print] in Output Method.

Depending on the printing devices, Landscape will be applied when printing a XPS file with a Portrait image [2 in 1]. Therefore, the part of the image may be missing.

This message indicates that there is little memory left in the device.
Follow the procedures below and increase the amount of available memory in the device.

• For iOS 4.1 and above
  The list of activating applications will appear on the very bottom of the screen by double-clicking the Home button. 
  Press the application's icon until a [ - ] button will appear on each icon. Tap the [ - ] button of the applications that you are not using and those applications will end. By following this procedure, the amount of available memory in the device will increase.
• For iOS 3.2 (iPads only)
  Press and hold the Sleep/Wake button and restart the iPad.

By performing these operations, the amount of available device memory will increase.

If you are using Ver 2.0 or Ver 2.01, file formats which can be uploaded may be restricted due to the Google Documents List API's specification.
Refer to the Google Documents List API's FAQ for the supported file formats. 

What kinds of files can I upload to the Documents List API?http://code.google.com/apis/documents/faq.html#WhatKindOfFilesCanIUpload

There are no restrictions since the release of  Ver 2.1. Please update your PageScope Mobile App to the latest version.

When performing a  search in  Google Drive, the target word will only be searched by the Begins With search or when the entered word matches the target word.
Each word must be separated with a space or character (such as an  underscore symbol).
For example, when creating a file name using capital letters as the first letter of each word and the words are not separated with a space or another character, the words will not be recognized as single words.   Under these circumstances, each individual word cannot be searched.  

e.g.) Nothing will be retrieved when searching a file which name is "PageScopeMobile.pdf" by using a search word "Mobile".